Help Center

We warrant our products to be free of defects in materials and workmanship when used under expected operating conditions. Our loyalty-warranty program is designed to demonstrate our confidence in our products, and our appreciation for your patronage. AJX.LLC warrants all products for minimum one full year with parts and labor and additional period promised by the product. During the warranty period, you will have defective products repaired or replaced at free of charge.

Our customer service department is conveniently located in the United Stated, to deliver the highest level of service to your direct needs. Please speak to our dedicated Customer service representative(s) for any issues you may have with your products. Please call us at 1-855-646-9500.

Delivery can vary depending on where you live, our chairs are shipped out from our warehouse located in Los Angeles, it can take anywhere from 10 to 14 business days. Our delivery company will contact customer directly to schedule a delivery date and time. Delivery sometimes get delayed due to weather and other conditions possibly up to 30 days so please let us know if you want to check on your shipment, we will be able to help you track your order.

Our free shipping will only cover threshold delivery meaning they will deliver to your main front door. If you’d like it delivered inside to room of your choice, removal of debris (trash, box, etc.), and full assembly you will need to purchase White Glove Service for additional cost. We highly recommend the white glove service option for your own sake. 

Our customers were able to get reimbursements from their insurance, but we do not deal directly with your insurance, you will need to contact your provider and find out through them.