Return Policy – Our 30 Day Money Back Guarantee
If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% - 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.
The return process is easy. Contact customer service at 1-855-646-9500 to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. The product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.
What is your Exchange Policy?
Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 15% - 30% restocking fees. If the massage chair is defective at the time of delivery we'll exchange it for the same model with no additional shipping costs with proves shown to headquarter office. If an exchange occurs in a non- defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren't satisfied, you can either exchange the chair for a similar model of the same brand or return the massage chair to receive a refund minus the shipping and restocking fees.
Standard warranty is different for all products. Please check the product warranty for each product. Warranty period and condition may change due to the deal you agree on when you purchase the products. Open box warranty is also same. If we are having open box sale for 1 years warranty condition, standard warranty does not apply.
If you want to cancel your order after your massage chair has shipped you will be responsible for any shipping charges for all orders including free shipping orders. Usual Shipping charge in U.S is around $300 one way. White glove service is also not refundable.
Our standard delivery time is 10 to 14 business days, however, due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
White Glove Service on weekends may be charged extra cost.
If you want more information contact our Officer at
Support@kahunachairla.com or by mail at:
3500 W. 6th st. #234
Los Angeles, CA 90020